Refund Policy
Effective Date: August 19, 2026
Cashless Infotech Private Limited ("Cashless Infotech," "we," "our," or "us") provides technology and payment support for vendor payouts, salary payouts, transaction tracking, and reconciliation. This Refund Policy explains how failed, reversed, duplicate, or incorrectly instructed payout transactions and service fees are handled.
01. When a Refund May Apply
A refund, reversal, or re-credit may be considered when a payout is confirmed as failed, duplicated, or debited without successful settlement, subject to the records and rules of the relevant banking or payment partner.
- chevron_rightFailed vendor or salary payout where funds were not delivered and were not already returned.
- chevron_rightDuplicate payout caused by a confirmed technical or processing error.
- chevron_rightOverpayment or incorrect beneficiary details, where recovery is possible under the partner's process.
02. Non-Refundable Charges
Service fees, platform fees, onboarding charges, and processing charges are generally non-refundable once the requested service has been initiated, unless the applicable service agreement states otherwise.
Important
A successful payout cannot normally be cancelled or refunded by Cashless Infotech. If you sent funds to an incorrect beneficiary, contact us immediately. We will assist with a recovery request, but recovery is not guaranteed once funds have settled.
03. How to Request a Refund
Send a request to support@cashlessinfotech.com or use our contact page. Include the following details so we can investigate quickly:
- Account and company name.
- Transaction or batch reference, date, amount, and beneficiary type.
- Reason for the request and any relevant bank or settlement reference.
- Supporting documents or screenshots, with sensitive credentials and passwords removed.
04. Review and Processing Timeline
We acknowledge requests within a reasonable period and may ask for additional information to verify the account and transaction. Once approved, the refund or re-credit is initiated through the relevant banking or payment partner.
Final timelines depend on bank processing, reconciliation, holidays, and the payment method used. A refund may appear in the original source account rather than as a separate Cashless Infotech payment.
05. Exclusions and Disputes
We may decline a request where the payout was successfully settled, the request cannot be verified, the issue resulted from incorrect information supplied by the account holder, or the claim is outside the applicable service agreement.
Any billing or transaction dispute should be raised promptly after the issue is identified. This Policy works together with the applicable service agreement and our Terms and Conditions.
06. Contact Us
For refund, reversal, or payout recovery questions, contact support@cashlessinfotech.com or reach our team through the contact page.